Levels of support

Yellow Support

Includes the following services:

Patches and bug fixes.
Updates and improved versions of the licensed software.
Answers to queries about installations, administration and configuration.
Answers to queries about supported platforms and compatibility with other software and systems.
Technical documentation and user manuals.
Limited number of reported cases.
Commitment to reply within the next working day.

Gold Support

Includes all the services of Yellow Support and in addition, the commitment to reply within 4 business hours.

Other Advanced Services

On top of the predefined maintenance levels, Technical Support also offers an advanced range of complementary services that provide added-value to our customers and partners:

Installations and upgrades of our products.
Installations and configuration of servers and web environments (operating systems, web and applications servers, databases, etc.).
Audit, optimization and periodic tunings of server performance, memory, indeces and databases.
Optimization of the development environment and pre-production.
Optimization of the deployment process for the production development.
Optimizing external visibility in search engines.
Hosting service / ASP and statistics.

To benefit from these and other services we recommend contacting our Professional Services department regarding bespoke consultancy services that can offer customized solutions tailored to the business profile of the organization.