Why to Implement BPM:
Some current situations in the organizations at the operational level:
- Activities which various departments should cooperate and / or organizations interfere with each other, causing problems, delays and bad service.
- The information does not flow between departments. Information is lost and nobody knows who should perform each task.
- The management team has no visibility about the current work, and about the efficiency of implementation. There is no reliable information to make decisions.
- The workload is not balanced, allowing bottlenecks to appear that affect the efficiency of the entire organization.
- The knowledge of how things are done is distributed throughout the organization, and in the hands of a few people.
What these problems have in common?
- They are induced by the structure of departments of moderate business.
- They generate inefficiency and problems.
- They have high impact on productivity and customer satisfaction.
Process = sequence of actions, for persons and / or systems
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